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Terms & Conditions
- All villas have room safes and mini bar fridges. They come equipped with flat screen TVs, DVD/VCD players, 56 channels satellite TV, ADSL WIFI connections.
- Rates are inclusive of :
- Continental breakfast,
- House keeping, and all linen. Charges apply for meals other than breakfast.
- Rate quoted in USD.
All bookings are made with “Prime Villas Management Company” acting on behalf of the owners. The payment of any deposit for the rental rate shall be taken as acceptance of the following conditions.
Booking
Confirmation of Availability and Rates
“The Management Company” will confirm availability, daily rates and the deposit required. Bookings are normally for a minimum of three nights.
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Deposit
- An initial deposit of fifty percent (50%) of the total rental will confirm a booking.
- If funds are not received within five banking days the reservation shall be considered as cancelled and cancellation charges will become payable.
- “The Management Company” may then allocate the Villa to another client.
Balance
- The outstanding balance must be paid at least 30 days before the day of arrival, unless otherwise specified.
- “The Management Company” reserves the right to cancel the booking if the balance is not received by the due date. Cancellation charges will apply.
- The whole amount of the Villa rental is to be paid at the time of booking if rental is to commence within 30 days.
- Payment should be made by international bank transfer to "The Management Company" denominated corporate account.
A security deposit of $US500 is required with the payment of the balance to cover the cost of any damage or breakage's, the use of telephones and other services. The security deposit will be returned at the time of departure, less any such costs.
Cancellation and amendments
- Notify “The Management Company” by email of any change or cancelled booking.
The following cancellation charges are applicable:
- 60 days prior to arrival date: reimbursement of the full installment
- 30 to 60 days prior to arrival date: Installment resides with Prime Villas
- During the 30 days prior to arrival date: the entire amount is owed less the 10% service fee.
- A booking will be deemed cancelled if “The Management Company” does not receive the balance of payment by due date and the above charges will apply. If the dates of the booking are changed this may also be regarded as a cancellation of the original booking and cancellation charges may apply. Normally no refund is available for early departure.
Currency & Tax Fluctuations
- Should the Thai Baht fluctuate against the US dollar by more than 10%, “The Management Company” reserves the right to adjust the contract rate. Should the government tax rates increase or should a new tax be initiated, “The Management Company” reserves the right to adjust rates accordingly.
Registered Guests
- If the number of people staying at the property exceeds that on the booking form or the maximum capacity of the villa “The Management Company” may ask the extra person or persons to vacate the property.
- Please note that no pets are allowed.
Arrival & Departure times
- Arrival time is 2:00pm and departure time is 11:00am.
- Early arrival and late departure times should be notified upon booking and will be dependent upon availability of the villas.
- Flight number/arrival and departure details must be notified to “The Management Company” to ensure airport transfers timings are correct.
Valuables
- Safes are provided in all villas. Any personal valuables are the client’s responsibility and at ones own risk.
- Neither “The Management Company” nor the owners nor the staff is responsible for loss or damage.
Responsible behavior
- The person paying the deposit for the villa rental is responsible for the correct behaviour of the Guests staying at the Villa.
- Any guest not behaving in an appropriate manner will be asked to vacate.
- As part of this agreement all Guests are required to take due care when residing at the villas and to adequately supervise children.
- Damage or injury arising shall not be the responsibility of “The Management Company”.
Insurance
- It is a condition of the booking that the entire party is covered by comprehensive travel and health insurance.
- No claim can be made against “The Management Company” or the owners of the rented properties by Guests related to the use of the Villas or third party services.
- “The Management Company” shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of “Prime Villas” control.
Complaints
- The property descriptions provided by “The Management Company” are made in good faith.
- "The Management Company” accepts no responsibility for any modifications made by owners that are not mentioned.
- “The Management Company” will use its best endeavours to rectify any problems. If there are any problems contact “The Management Company” immediately. It must be understood that local infrastructure and standards are often of a less developed nature.
- Any problems must be notified to “The Management Company” within 24 hours of occurrence and must then be notified in writing to “The Management Company” before departure. If the Villas is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.
Changes or cancellation by "The Management Company"
- Though it is unlikely that “The Management Company” will have to make any changes to confirmed arrangements, it may occasionally happen, Guest will be advised you at the earliest possible date.
- If "The Management Company" is unable to provide you with the Villa booked, “Prime Villas” shall reserve the right to cancel the reservation.
- For example if the property is rendered unusable “The Management Company” will endeavour to locate a suitable property.
- No guarantee is given that this can be done. If this is not possible, “Prime Villas” will refund in full, less any bank charges, the amount paid.
- “The Management Company” shall not be liable for any further obligations or claims by the client.
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